Response templates

Step 1. Open the chat
In the Chat application, go to the Templates section

Step 2. Add a section
Click Add and select Template or Section. First, create a section, for example Greetings, and click Add. This is how you create different groups for template replies.

Step 3. Add templates
Click Add, select Template, enter any name and choose which group/section to place the new reply in.

Step 4. Fill in the templates
You can type ready-made replies manually or copy and paste them from other sources. Among the extra tools, you can turn part of the text into a link.