Subscription payment

Payment lives in Settings, the Payment section. There are three tabs at the top of the page. Click a name to see what each one looks like.

How to payHow to pay

The steps are the same for the first payment after the trial period and for a renewal. The only difference is what you see before it:

• First payment. After the 14-day trial period, the message "The paid period has ended" appears when you sign in. You will see the same message if you missed the subscription renewal day.
• Renewal. The number of users is taken from the previous paid period, so you only need to check it.

From here on, the steps are the same:

1. Go to Settings → Payment and select a plan in the top row.
2. Check the Active users field. The system counts them automatically based on the employee list.
3. Specify the term in months. Discounts apply for six months and a year.
4. Enter a promo code if you are taking part in a promotion.
5. Select your company's details from the list.
6. Click Pay online by card (the subscription balance is topped up within a minute) or Generate invoice to pay by bank transfer: such a payment takes one to two business days.

Company detailsCompany details

At the fifth step, the list shows the details from the Documents → Your company details directory. If the list is empty, add a record: it is enough to enter the Tax ID and select the option you need.

When to plan the paymentWhen to plan the payment

Five days before the subscription ends, all employees start seeing a push notification that the term is expiring. The notification is sent to everyone, but only a user with the appropriate rights can pay. The others only need to pass the message on to their manager.

Five days is enough with a margin if you keep the processing times in mind: by card, the subscription balance is topped up within a minute, while a bank transfer takes one to two business days. An invoice sent on the last day of the subscription means a pause in your work.

How to change the number of usersHow to change the number of users

Add employees in the middle of a paid period. While the paid period has not ended, new employees are connected by paying extra for a license: click the "+ users in the current period" tile, specify the number, and pay online or generate an invoice.

Reduce the number. First deactivate the extra employees, and only then pay: the Active users field is filled in automatically.

Documents for accountingDocuments for accounting

The closing documents are right in your subscription. There is no need to request them from us.

Invoice and act. After each payment, an act of transfer of the rights to use the licenses is drawn up between us. Together with the invoice, it goes to the Documents tab, where it can be printed or downloaded using the icon to the left of the row.

Scan with stamp and signature. Clicking the document name opens a page with the scan. You can save it as a PDF or send the link to your colleagues.

What was paid and when. The Payment history tab: the amount, date, document number, category, and status of each payment.