This integration lets you connect an Instagram business account and receive direct messages in the WorkZeal chat. You can reply to them from there without switching between apps.
What you can do
- Check that everything is ready for the connection
- Connect a business account
- Find out how much time you have to reply
What you need
- An Instagram account switched to a business profile and linked to a Facebook page: the integration works through the Meta API.
- Pop-up windows allowed for the WorkZeal website: the authorization form opens in a separate window. How to allow them is described in the Pop-up windows section.
Step-by-step guide
- Prepare a business account. Switch the Instagram account to a business profile and link it to a Facebook page.
- Open the integration settings. Go to Settings → Integrations and select Instagram.
- Sign in. Click Add, then Go to the authorization form, and sign in to your account.
- Select an account. Select from the list the business account you plan to connect and click Add.
- Receive messages. From now on, direct messages arrive straight in the WorkZeal chat. How working with conversations is organized is described on the External chat page.
Note
If the authorization window did not open, the browser blocked it: allow pop-up windows for the WorkZeal website and repeat step 3.
24 hours to reply
Alert
Reply to messages promptly: under Meta's rules, a conversation stays active for 24 hours, after which you can no longer reply to it from the CRM.