Facebook

This integration lets you receive the messages clients send to your public Facebook page directly in the WorkZeal chat, together with conversations from other sources. Each channel is connected to WorkZeal separately.

What you can doWhat you can do

• Check that everything is ready for the connection
• Connect a public page
• Figure out why you cannot reply to a client

What you needWhat you need

• A public Facebook page and access to the account that manages it.
• Pop-up windows allowed for the WorkZeal website: the authorization form opens in a separate window. How to allow them is described in the Pop-up windows section.

Connect a pageConnect a page

1. Open Settings → Integrations and select the Facebook messenger.

2. Click Add.

3. Click Go to the authorization form and sign in to your account on the social network. This gives WorkZeal access to your page.

   

4. Select from the list the public Facebook page you plan to connect.

5. Click Add.

   

From now on, all messages sent to your public Facebook page arrive directly in the WorkZeal chat. How to accept conversations and reply to them is described on the External chat page.

Error: you cannot reply to a clientError: you cannot reply to a client

The page is connected and everything worked, but you cannot reply to the next chat from a client.

The cause is Facebook's developer policy: messages must be answered promptly, because they stay active for 24 hours. If you did not reply in time, the message becomes inactive, and you can no longer reply to it from WorkZeal.

What to do:

1. Close this chat with the client in WorkZeal. It is no longer active.
2. Reply to the client directly from your Facebook business account. When the client replies to your message, a new chat appears in WorkZeal.