Mail.ru
Mail.ru does not let third-party programs into the mailbox with the regular email password. For WorkZeal to receive and send messages, you need to complete three steps: check IMAP access, create a password for an external app, and connect the account with that password.
Step 1. Check IMAP access
Access is usually already open, but it is better to make sure.
- Sign in to your email https://mail.ru
- Open Settings — All settings — Email clients.
- Check that access via IMAP is allowed.
Step 2. Create a password for an external app
The email password will not work for the connection. WorkZeal needs a separate password.
- Open the account security page https://id.mail.ru/security
- Select Passwords for external apps — Add.
- Give it a name, for example WorkZeal, and confirm the creation.
- Copy the password: it is shown only once and cannot be viewed again.
Mail.ru's instructions on passwords for external apps: https://help.mail.ru/mail/security/protection/external
Step 3. Connect the account in WorkZeal
In WorkZeal, open Settings — Email — Add — Mail.ru, enter your email address and the password from step 2, and click Continue.
If something went wrong
When you enter the login and password, an authentication error appears:
Alert
Error of Autification on IMAP serverWrong account name and/or password.
Meaning: authentication error on the IMAP server. Wrong account name and/or password.
Most often the cause is the password: the regular email password was entered in the field instead of the password for an external app. Go back to step 2, create the password, and enter it in the WorkZeal email settings. If the password is correct, check the login: you need to enter the full address, including the domain: @mail.ru, @bk.ru, @inbox.ru, or @list.ru.